Terms & Conditions

Website Development Cancellation:

If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. Pentasoft Professional my elect at its sole discretion to offer a partial refund depending upon the circumstances of job work cancellation. In case domain is purchased, It can not be canceled and no refund will be entertained.

Description of ongoing costs:

There are 2 types of ongoing costs: domain registration and hosting. Domain name registration: This cost recurs annually. Domain name registration gives you exclusive rights to a certain name, such as www.mygroup.org, so that you can use it for your web-based purposes. You are NOT required to register a domain through us, but we strongly PREFER that you do. Many services are not honest in the way they sell names and we spend a lot of time helping people re-secure rights to the name they thought they had already purchased. If you have registered your own name, make sure you have yourself as the Registrant and Administrative Contact with a current, easily accessible email address. This will help to ensure that your domain can be renewed or transferred should the need arise. Domain name registration fees are not refundable. Hosting: This cost recurs annually. Hosting places the domain name on a particular server connected to the web, which allows you to post a website for viewing through a browser. You are NOT required to host through us, but we strongly PREFER that you do. Hosting comes with domain-based emails, bandwidth, storage space, database and security tools, and other features. Projects that involve custom programming must be hosted with Pentasoft Professional to ensure the programs that we write will work. If you want to host your site on another server this must be disclosed before we begin programming.

Hosting renewal payment obligations:

Your hosting account will be automatically renewed under the same time and fee structure unless you give written notice to Pentasoft Professional fifteen (15) days before the renewal date that you do not wish to renew the account.

Hosting cancellation payment obligations:

You may cancel at anytime. If you cancel before the first 30 days from the opening of your account, please refer to the details under “Limited 30-day Money Back Guarantee.” If you cancel after the first 30 days, you will be obligated to pay all fees and charges accrued prior to the effective date of the cancellation. Pentasoft Professional will refund the prepaid fees for basic hosting for the full months remaining after effective date of the cancellation, less any prior fees and charges, and an early cancellation fee of $25. Accounts that are terminated by Pentasoft Professional for abuse or violations of internet standards or these terms and conditions will not receive any refund. All cancellations must be received in writing according to the deadlines indicated: regular mail and e-mail are acceptable. Phone requests will not constitute acceptance of any cancellation. Refunds will be issued back to you within 10 business days from your cancellation date.

Sites not hosted by Pentasoft Professional:

Should client decide to host their site on another server, Pentasoft Professional cannot guarantee the all elements of the site will work. Pentasoft Professional will make a reasonable effort to research the problem on the foreign platform to let the client know what we think the problem is. However, we cannot take responsibility for problems caused by or on another hosting server, including but not limited to email, FTP, SSL, database, server software, and site security issues. If Pentasoft Professional believes it will take a significant amount of time to fix the problem, we will advise the client before proceeding. In most cases, fixing problems on a foreign hosting server is billable.

Website Maintenance:

There are no required maintenance fees other than domain registration and hosting. Most people do some work on their site every year, for which we offer several plans. We can make certain parts of the site updatable by you by implementing a custom Content Management System, or installing a blog. For work we do on the site after going live, we charge on an hourly basis. If you expect that maintenance will be a regular occurrence, you can buy a prepaid maintenance contract that affords a discounted hourly rate. If need be, we can customize a maintenance plan for your particular needs, but no plan is required.

Form post:

By filling the enquiry form you agree that Pentasoft Professional may use your name, email address, phone number or other data to communicate with you through calls, SMS and emails, either by itself or through any of its designates (franchisees, outsourcing call centres, information team, sales executive etc) You may receive newsletters, e - brochures, emailers, SMS from Pentasoft Professional You can request to have your information modified or deleted from our records to us by sending mail to pentasoftprofessional@gmail.com any time if you wish to. Pentasoft Professional assures you that it will not sell this information to any third party.

Online payment:

Pentasoft Professional uses CCAvenue gateway for its transitions and all client details including Credit / Debit Card and net banking information is handled by CCAvenue secure gateway.