Pentasoft Professional is a website design and development company in India offering a complete range of IT solutions and web development services. IT Software Solutions provider in India, established in 2012.
We at Pentasoft Professional, adopt diverse cancellation policies for our various services. For more details on this kindly refer to respective service agreement.
Request related to cancellation must be submitted to the finance and sales department of Pentasoft Professional. Through following emails you can submit your cancellation request on pentasoftprofessional@gmail.com or mailing the letter (At our address on the website). On receipt of your request, our accounts department will contact you for issues on cancellation and will advise you related to further process. Until you don’t get cancellation code from our accounts team, your cancellation won’t be considered valid.
Pentasoft Professional adopts various refund policies related to different services. For more details refer to individual service agreement.
Pentasoft Professional does not guarantee any refunds for the cancellation of its service. We will act upon the agreement signed, accepted on email, signed electronically or physically signed between the client and www.pentasoftprofessional.com
Possible Reasons for cancellation |
Refund Amount |
Explanation for Refund Amount |
|---|---|---|
"Order Cancellation After Making the Payment" |
||
Within 24 Hours-after placing order |
Up to 90% of the order value | We deduct 10% amount because we incur cost for payment gateway and accounts when we return the money. |
Within 2-3 Days-after payment/advance payment |
Upto 50% of the order value |
Backend/Technical team gets assigned into the jobs after payment confirmation so we deduct 50% amount of payment. |
After 3 days from the date of confirmation |
No Refunds |
No refunds are possible. |
"Other Reasons for Refunding Payment" |
||
100% payment will be refunded |
We will refund your 100% payment after deduct payment gateway transaction’s charges. |
|
"I did not like the design or work" |
No Refund |
We strive to understand your concept the the website and request you to clearly specify details which you want to project in the website. Also, you can let us know the designs which you prefer. As a part of our service, we revise the design once and do all minor adjustments once based on comprehensive feedback. No refund is possible under the condition that you did not like the design. |
"Work Delay" |
Upto 50% of the order value |
The mail trail and quickness of response from your end will be evaluated. There is no guarantee of refund here. |
"Work Rejection" |
0% |
We are willing to rework till you are satisfied with the work. However since this work is subjective and what looks Ok to you may not look OK to other, no refunds are possible. |
" Technical Glitches" |
0% |
No refund Possible in technically cases like domain errors & hosting as they are outside from our area of influence. |
Pentasoft Professional retains the right to modify provisions of cancellation or refund policy without giving prior notice.
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