Terms and Conditions

Below is a concise list of our key terms for website projects. For any clarification, please contact our support team.

1. Website Development Payment Obligations

   A down payment is required in order to begin development of your website. This is usually 30% of the upfront design fee, unless an alternative contract or proposal specifies a different amount. The outstanding balance on your website is due after the design, navigation and pages have been approved and built. Final payment is due regardless of whether all content for the pages has been sent by the client. This provision is in place to encourage the client to get content submitted promptly so that their site can go live. It also ensures that Pentasoft Professional gets paid for performing their duty under the proposal, despite tardy content from the client. After payment, Pentasoft Professional will still edit/correct content AT NO CHARGE for 3 months. After the three months have expired, content posted to site will be billable at our current regular hourly rate. In the event that design and navigation changes are requested after they have been specifically approved by the client, these changes will be billable at our current regular hourly rate.

2. Website Development Cancellation

   If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. Pentasoft Professional my elect at its sole discretion to offer a partial refund depending upon the circumstances of job work cancellation. In case domain is purchased, It can not be canceled and no refund will be entertained.

3. Description of ongoing costs

   • Domain name registration: This cost recurs annually. Domain name registration gives you exclusive rights to a certain name, such as www.mygroup.org, so that you can use it for your web-based purposes. You are NOT required to register a domain through us, but we strongly PREFER that you do. Many services are not honest in the way they sell names and we spend a lot of time helping people re-secure rights to the name they thought they had already purchased. If you have registered your own name, make sure you have yourself as the Registrant and Administrative Contact with a current, easily accessible email address. This will help to ensure that your domain can be renewed or transferred should the need arise. Domain name registration fees are not refundable.
   • Hosting: This cost recurs annually. Hosting places the domain name on a particular server connected to the web, which allows you to post a website for viewing through a browser. You are NOT required to host through us, but we strongly PREFER that you do. Hosting comes with domain-based emails, bandwidth, storage space, database and security tools, and other features. Projects that involve custom programming must be hosted with Pentasoft Professional to ensure the programs that we write will work. If you want to host your site on another server this must be disclosed before we begin programming.

4. Hosting renewal payment obligations

   Hosting renews automatically under the same term and fee structure unless you notify Pentasoft Professional at least fifteen (15) days before the renewal date that you do not wish to renew.

5. Hosting renewal payment obligations

   Hosting renews automatically under the same term and fee structure unless you notify Pentasoft Professional at least fifteen (15) days before the renewal date that you do not wish to renew.

6. Sites not hosted by Pentasoft Professional

   Should client decide to host their site on another server, Pentasoft Professional cannot guarantee the all elements of the site will work. Pentasoft Professional will make a reasonable effort to research the problem on the foreign platform to let the client know what we think the problem is. However, we cannot take responsibility for problems caused by or on another hosting server, including but not limited to email, FTP, SSL, database, server software, and site security issues. If Pentasoft Professional believes it will take a significant amount of time to fix the problem, we will advise the client before proceeding. In most cases, fixing problems on a foreign hosting server is billable.

7. Website maintenance

   There are no required maintenance fees other than domain registration and hosting. Most people do some work on their site every year, for which we offer several plans. We can make certain parts of the site updatable by you by implementing a custom Content Management System, or installing a blog. For work we do on the site after going live, we charge on an hourly basis. If you expect that maintenance will be a regular occurrence, you can buy a prepaid maintenance contract that affords a discounted hourly rate. If need be, we can customize a maintenance plan for your particular needs, but no plan is required.

8. Form submissions and communication

   By filling the enquiry form you agree that Pentasoft Professional may use your name, email address, phone number or other data to communicate with you through calls, SMS and emails, either by itself or through any of its designates (franchisees, outsourcing call centres, information team, sales executive etc) You may receive newsletters, e - brochures, emailers, SMS from Pentasoft Professional You can request to have your information modified or deleted from our records to us by sending mail to pentasoftprofessional@gmail.com. You can also send an email to" pentasoftprofessional@gmail.com any time if you wish to. Pentasoft Professional assures you that it will not sell this information to any third party.

9. Dispute Resolution and Jurisdiction

   If there is any dispute, claim, or disagreement arising from our services or this agreement, it will be handled only by the courts in Bathinda, Punjab, India. By working with Pentasoft Professional, both you (the client) and we (the company) agree to accept the authority of these courts and will not ask to move the case to any other place.